Frequently Asked Questions
Everything you need to know about our official apparel and accessories.
How long does shipping take for official apparel?
Standard shipping typically takes 5-7 business days within the United States, while international orders may take 10-21 business days depending on customs processing.
What is your return policy for clothing?
We accept returns on unworn and unwashed items with original tags attached within 30 days of delivery. Please note that for hygiene reasons, certain items like swimwear and undergarments are final sale.
Will the packaging be discreet?
Yes, all orders are shipped in plain, unmarked packaging to ensure your privacy. The sender name on the shipping label will appear as 'PH Apparel' or a similar neutral name.
How do I know which size to order?
Each product page features a detailed size guide. We recommend measuring a similar garment you own and comparing it to our charts, as our premium streetwear fits are generally true to size.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as secure payment options like PayPal and cryptocurrency for select regions.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.